Bilingual Technical Service Coordinator

Richmond Hill, ON L4B | Direct Hire

Job ID: 58233 Industry: Call Centre, Customer Service, Healthcare

Our client company in electronics and medical technology is seeking a Bilingual Technical Service Coordinator to join their team.  The ideal candidate will have full bilingual proficiency in English and French, with several years of experience in Service & Repair Coordination or Customer Service in a business environment.  

Permanent Full Time

Salary starting at $45,000

Location: Richmond Hill  

Responsibilities

  • Provide a high level of customer service for assigned accounts including, but not limited to:
    • Pre-booking all repair requests sent directly from the customer and logging service form notes 
    • Coordinating service repair and loaner pick-ups accordingly
    • Receiving incoming inquiries for service, escalating issues to management as needed
    • Processing requests for loaners, shipping loaners, and following up on overdue loaners
    • Working with the Customer Service Manager for demo loaner or loaner alternatives when necessary
    • Performing required estimate follow-ups, approvals, and refusals
    • Collaborating with Technical Advisors, Contracts, and Service departments to send accurate estimates and repair info to customers on all product lines
    • Communication of information and updates regarding repairs and other issue resolutions with Customers and Sales Representatives
    • Preparing, processing, and following up on trade-ins to ensure equipment received
    • Completing Service Exchange orders for product being sent out to customer and receipt of repair product
  • Make responsible business decisions regarding returns, adjustments and credits, and following company policies to provide the most economical and expedient service to the customer
  • Provide training, support, and back-up to other members of the team
  • All other tasks and requests necessary to provide exceptional service and to assist the team as assigned 

Qualifications

  • At least three (3) years of experience in repair service coordination or customer service in a business environment
  • Excellent communication skills (verbal and written) in both English and French
  • Strong customer service mindset and skills
  • Intermediate skills within Microsoft Office (Word, Excel, Outlook, etc.)
  • Excellent organizational, prioritization, and multi-tasking skills
  • Ability to problem-solve and work well in stressful situations
  • High level of attention to detail and initiative
  • Ability to work independently and be a team player as well
  • Ability to work flexible hours 

Assets

  • Post-Secondary education is an asset
  • Experience in the medical device or electronics industry is a strong asset
  • Experience with Datasweep, JDE or SAP are strong assets

To Apply

Please click Apply Online or submit your resume by email to: ADEresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

 


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