Bilingual Service Officer (French/English)

Toronto, Ontario M5K | Temporary

Job ID: 59268 Industry: Administrative/Office Support

Our client, one of the large 5 Banks, is looking for two Service Officers to join their team!

Job title: Bilingual Service Officer (French/English)
Location: 77 King Street W, Toronto, ON
Hours of work: Monday to Friday, 8:30 to 5:00 pm – every 2 weeks possible additional hours after 5:00 pm 
Contract duration: 6 months
Pay rate: $16.25/hr

Job responsibilities:

  • Manage payees for onboarding and offboarding 
  • Able to identify and perform manual pay adjustments according to set rules using various reports 
  • Manage notifications and approvals for additions or amendments to broker offices 
  • Manage notifications and approvals for expired broker licenses 
  • Manage notifications and approvals for rate exception pricing and process referral fee and commission adjustments 
  • Send payroll files to HR, Cash Management and Accounts payable for processing 
  • Respond to email questions regarding payroll and broker accounts daily 
  • Distribute payroll reporting to our external Broker channel weekly and offboarded MMS biweekly 



  • General investigative and business sense 
  • Research and analytical ability to review information and draw appropriate conclusions 
  • Excellent customer service skills including ability to deal professionally with staff at every level of the bank with tact, professionalism and courtesy. 
  • Strong attention to detail, accuracy and good organizational skills 
  • Ability to coordinate a varied workload, with high volumes, meeting tight deadlines as required 
  • Excellent communication skills, including verbal phone skills and writing skills 
  • PC skills, including ability to use various searchable databases and the Microsoft Office Suite (strong emphasis on Microsoft Excel) – format and printing 
  • Exhibit strong mathematical ability and problem solving skills 
  • Able to work independently with the ability to absorb and retain knowledge quickly 
  • Being bilingual in English and French would be a definite asset

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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