Bilingual Inbound Customer Service - Banking

Scarborough, ON M5H 2W9 | Temporary

Job ID: 57843 Industry: Call Centre

Our client, one of the big 5 major Banks, is seeking a Bilingual (French and English) Customer Service Specialist to join their Call Centre team on a contract basis.

 Excellent communication skills in both French and English are essential to this role.

 The ideal candidate will have previous call center experience, intermediate computer skills, and a strong customer service background.

Contract – 6 months

Location – Victoria Park and Hwy 401 in Scarborough

Hours of Work – Must be available to work any day (Monday to Saturday) between the hours of 8am and 10pm

Job Description

  • As a Bilingual (French and English) Service Specialist, you will be responsible to connect with clients to confirm their credit card purchases are not fraudulent.
  • Answer calls to assist customers and staff with their inquiries.
  • Deliver legendary service at every interaction by offering real solutions to resolve delinquency and positively impact the customer experience
  • Maintain exceptional knowledge and understanding of all pertinent compliance procedures, products and services.
  • Ensure due diligence is taken to support the accuracy of all customer interactions.
  • Positively contribute to the overall goals of the team and business results.
  • Proven organizational, multi-tasking and time-management skills are required


  • Excellent communication skills in both English and French.
  • Previous experience in a fast-paced call center environment.
  • Strong computer skills, with the ability to work within and navigate multiple applications.
  • Goal-oriented, with excellent multi-tasking and problem-solving abilities. 

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Accommodations are available upon request to support your participation during all stages of the recruitment process.



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