Bilingual Inbound Contact Center Representative (English/French)

Ottawa, Ontario K1B | Temporary

Job ID: 58758 Industry: Call Centre

Our client, one of the large 5 Banks, is looking for full-time and part-time bilingual call center representatibes to join their team!

Job title: Bilingual Inbound Contact Center Representative (French/English)
Location: 1600 James Naismith - Ottawa, ON
Hours of work: Rotational shifts - Monday to Friday - 8:00am - 12:00am, Saturday - 8:00am - 8:00pm, and Sunday - 9:00am - 7:00pm
Contract duration: one year with possibility of extension 
Pay rate: $20/hr


Job summary: The main function of a Contact Center bilingual specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client?s issue, offer possible solutions or providing follow-up as needed.


Job responsibilities: 

  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Job requirements/skills:

  • Must be bilingual - French and English 
  • Verbal and written communication skills
  • Attention to detail
  • Customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.

Education/experience:

  • Customer service experience (2-4 years)
  • Call center experience 
  • Must have high-school education 
  • Previous experience with computer applications, such as MS Outlook or data entry software.

To apply, please click Apply Online or submit your resume by email to: BMRresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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