Bilingual Fraud Analyst

North York, ON M2J 5C2 | Temporary

Job ID: 57775 Industry: Credit & Collections
 Our client company in financial services is seeking Bilingual Fraud Analysts for an immediate start.  The ideal candidates will have excellent communication skills in both English and French, with previous experience in a call centre setting and strong computer skills.
Contract – 6 months – possible extension
Location – North York – Sheppard & Victoria Park area 
Rate of Pay – $20 per hour + incentives ($300 - $1,000 monthly)

The Bilingual Fraud Analyst’s primary responsibility is the detection of fraud through analysis of applications referred through Fraud Scanners.  
  • Work cooperatively with the New Accounts, Credit Bust Out, and Fraud Protection teams 
  • Assess card-member accounts and pending credit applications for potential fraud
  • Receive inbound and place outbound calls to card-members and Credit Bureaus to validate customer information
  • Assist with setting up fraud cases, investigating suspected fraud claims, and performing chargebacks to merchants as required
  • Must have excellent communication skills in both English and French (verbal and written)
  • Must be available to work Monday through Friday between the hours of 8am and 10pm, and Saturdays 9am to 5pm 
  • Must have the ability and desire to meet monthly goals
  • Previous experience in a bilingual call centre environment
  • Well-developed computer skills, with the ability to work within a multi-window environment and navigate multiple open programs
  • Strong analytical skills with the ability to analyze multiple sources of information to make the best decision, recognize fraud trends, and recommend changes to Fraud Scanner set-ups
  • A team-player with excellent interpersonal skills and the ability to influence and gain buy-in
  • Flexibility to manage shifts in priorities
To Apply
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Accommodations are available upon request to support your participation during all stages of the recruitment process. 

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