Bilingual Credit Agent

North York, ON M2J | Temporary

Job ID: 58335 Industry: Call Centre

Our client, worldwide financial services company, is seeking Bilingual Credit Agents for an immediate start. The ideal candidates will have previous customer service experience in a call centre environment, with excellent communication skills in both French and English
 
Contract – 6 months – possibility of extension or permanent employment
 
Location – North York – Sheppard / Victoria Park
 
Rate of Pay – $17.10 per hour
 
Required Availability – must be available to work Monday to Friday between the hours of 8am and 9pm, with rotational Saturdays from 9-5
 
 
Responsibilities
  • Receiving calls from existing Card Members looking to increase their credit limits
  • Placing calls to existing Card Members to offer credit line increases
  • Tailoring solutions based on customer needs and acquiring the information necessary to do so
  • Answering customer inquiries and meeting targets in a high-volume, fast-paced call centre environment
  • Ensuring a positive and professional interaction with clients on each call conducted
 
Qualifications
  • Excellent communication skills in English and French
  • 1-2 years of experience in a customer-focused call centre environment
  • Excellent customer service skills with the ability to be persuasive
  • Good problem solving and analytical skills, with the ability to perform basic math functions
  • Solid computer skills, comfort working with a variety of software
  • Ability and desire to meet monthly goals
  • Good credit and a clear criminal background is required
 
To apply
 
Please click Apply Online or submit your resume by email to: JDUresume@bagg.com
 
View all of our job postings at www.bagg.com 
 
Accommodations are available upon request to support your participation during all stages of the recruitment process.

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