Bilingual (French/ English) Telephone Banking Specialists- Inbound

Markham, ON M5H 2W9 | Temporary

Job ID: 56070 Industry: Administrative/Office Support, Brokerage/Finance

Our Financial client has vacancies for Easyline Telephone Banking Specialists Bilingual (French/English) to join their Team 

Job Title: Easyline Telphone Banking Specialist Bilingual(French/English)

Pay: $19.52/hour 

Afternoon Shift Schedule: 4pm to 12, Tuesday to Saturday ($1.10 shift premium)

Night Shift Schedule: 11:45pm to 7:45am, Tuesday to Saturday ($1.60 shift premium)

Location: Markham

Training: 8 weeks (TBD)

Note: Attendance to all training sessions is mandatory

Must have: Good Credit Score and Clear Criminal Record

NO Vacations in first 6 months

Department Overview

  • Inbound calls from every day customers across Canada and International calls
  • Able to provide generic customer service and recommend different services to clients
  • The main function is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
  • A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed
  • May be inbound, outbound or a combination of both

Job Description

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Job Requirements

  • Verbal and written communication skills (French and English), attention to detail, customer service skills and interpersonal skills
  • Ability to work independently and manage one’s time
  • Ability to accurately document and record customer/client information
  • Previous experience with computer applications, such as MS Outlook or data entry software


  • High school or College diploma
  • 1-2 years customer service related experience required 

To Apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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