Bilingual (French) Customer Service Representative

Toronto, ON | Temporary

Job ID: 58798 Industry: Customer Service

Bilingual (French) Customer Service Representatives
Location: GTA
Duration: Temporary and Permanent Options Available
Compensation: $17 - $20/hr

 

In this role, successful candidates will respond to customer inquires via phone and email in both French and English. You must be able to quickly assess client needs and multi-task to provide targeted solutions on both inbound and outbound calls. If you enjoy facing and overcoming challenges while providing EXCELLENT customer service, this could be the opportunity you've be waiting for! 

Job Responsibilities: 

- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

- Escalate unresolved grievances to designated departments for further investigation. 

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

- Effectively communicate the added value of our products and services

 

Qualifications:

- Full bilingual proficiency in English and French, with excellent (verbal and written) communication skills

- Strong attention to detail, and great customer service/interpersonal skills 

- Ability to work independently and multi-task to meet assigned targets.

- High level of professionalism and assertiveness

- Previous experience with computer applications and desire to learn new software and technologies

- Previous customer service or outbound call experience is an asset

 

To apply, please click Apply Online or submit your resume by email to: CALresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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