Technical Support Analyst (6 Month Contract)

Scarborough, Ontario | Temporary

Job ID: 50078 Industry: Support

Technical Support Analyst (6 Month Contract)

Location: Scarborough

Rate:  $16/hr

Our client is a Canada- based financial services company and is one of Canada’s most prestigious companies to work for. They are seeking a Technical Support Analyst. The person in this role will be responsible for the consistent delivery of critical batch scheduling services processed on the Data Centre Operations(DCO) raised floor on 7 x 24 basis. Provide technical expertise for medium to highly complex Jobs and initiatives as they relate to the implementation and support of application and or infrastructure technology in a multi platform environment specifically for the BNS Power Systems Applications. Also provide technical support after hours and weekends for units such as Domestic/International Contact Centres, iTrade, Intl, CMU, CAU, BKO, BSC, Security, TAG, HR, etc.

Complexity of Position:

  • Willing to learn iSeries/AS400 Power Systems and be capable of working independently without direct supervision.
  • Support with xSeries Servers when needed.
  • Strong sense of Communication and Customer Service skills
  • Support of First line Problem Management and documentation using Bits Ticket Tracking Systems.
  • Strong Organizational skills
  • Knowledge of PC Hardware and Software.
  • Required to work 3 day, 12 hour Shifts per week. As part of the rotation there will be 8 weeks of Dayshift(07:30 - 19:30) , followed by 8 weeks of Night Shift(19:30 - 07:30)


  • Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact and taking appropriate action.
  • Participate and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence.
  • Execute implementation plans for new medium to highly complex application.
  • Monitor and analyze supported services to identify opportunities for improvement and recommends solutions.
  • Complete all assigned department change requests to the daily batch schedule, and Production systems. This includes job creation, program turnovers, job definition modifications, run time changes, and job decommissions.
  • Ensure timely and efficient processing of all production batch schedules addressing any late running jobs, excessive runtimes, or job failures while complying with documented application service level agreements.
  • Assist Manager in identifying gaps in job execution times, triggers, abend frequency and any other unusual patterns using trending and data analysis.
  • iSeries Command line and Command structure knowledge is essential.
  • Must have graduated within the last year in a Computer related field.
  • Knowledge in iSeries/AS400, Mainframe , COBOL would be an asset, but is not essential Group
  • Domestic & International Application Support & Automation

Must Have Skills:

  • University/College education within an IT field
  •  Overall 0-2 years of experience (will be trained)
  •  Great communication skills
  • Nice to have: C+, Ticketing systems (Servicenow), Seneca College (or well-known school), AS400, commands, cobol


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