Technical Support (Bilingual- English/French)

London, ON | Temporary

Job ID: 53820 Industry: Call Centre

Role: Technical Support (Bilingual- English/French)

Duration: 1 year

Pay rate is $18.85

Location: London, ON

Hours: French coverage shifts are from 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday.

Must be fluent in French and English.

Job Description / Accountabilities:

  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages 
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications

Qualifications / Skills / Experience:

  • Excellent written and oral communication skills.
  • Ability to work flexible schedules; based on coverage business needs (which are subject to change),
  • Above average computing and navigational skills
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • A team player who collaborates effectively with peers and other teams
  • University Degree or a College degree/diploma is considered an asset
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)

Technical/Troubleshooting ability:

  • Experience with iPad, Tablets, Playbook, Smartphone and Android devices


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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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