Standards Enforcement Case Manager

Toronto, ON | Temporary

Job ID: 53483 Industry: Administrative/Office Support
Standards Enforcement Case Manager
Duration: 12 - 18 Month Contract
Location: Toronto
Compensation: Up to $70,000
 
Our client, a well-established professional association, is currently in search of a Standards Enforcement Case Manager to join their team for a 12 – 18 month contract. The Standards Enforcement Case Manager will manage the operation, administration and workflow of the complaints intake and assessment process and assist with the review of complaints.

Responsibilities:

  • Perform initial review and assessment of complaints received
  • Manage file/case workflow and distribution of matters to other intake and assessment team members
  • Allocate and supervise work performed by Professional Standards Coordinators as well as Standards Enforcement team, contractors and consultants including:
    • Communicating with complainants and members with respect to the Complaints process
    • Analyzing the documentation provided by complainants and members and preparing reports for the Professional Conduct Committee to facilitate their review process
    • Overseeing the coordination and administration of Professional Conduct Committee meetings, including administration of the recruitment and training of volunteer members of the Professional Conduct Committee
    • Managing the transfer of cases to investigation and prosecution staff as directed by the Professional Conduct Committee
  • Assist the Director of Standards Enforcement with:
    • The analysis and assessment of ongoing workflow and prioritization of files for review by the Professional Conduct Committee as well as Key Business Indicators for reporting to senior management
    • File review and assessment
    • Responding to questions from members of the public and the media about the complaints investigation process
    • Preparation of financial reports
  • Assist in all new and ongoing IT projects related to Standards Enforcement
  • Initiate and/or manage ad hoc special projects as required

Qualifications

  • Successful completion of a post-secondary degree/diploma in Business Administration or a related field is required
  • Minimum 5 years of experience in an administrative, operational, or case/project management role is highly preferred
  • Previous experience working in a regulatory professional environment is preferred
  • Superior knowledge of MS Office Suite of products (Word, Excel, PowerPoint, Access) and Adobe Acrobat or other electronic document management software is required
  • Working knowledge of MS Visio or another analytical software and FileCloud or another web content management software is an asset
  • Proven ability to manage multiple tasks, balance competing priorities and meet critical deadlines in a high volume, fast-paced environment required
  • Must be skilled and experienced at organizing voluminous, often technical documents in an electronic medium
  • Self-motivated, self-starter with proven initiative and able to work with little or no supervision
  • Excellent communication (verbal and written) and interpersonal skills, including the ability to communicate effectively with difficult people
  • Proven ability to use tact and discretion and maintain confidentiality
  • Strong organization skills required as well as proven ability to pay close attention to accuracy and detail
  • Experienced and skillful at report writing
  • Strong judgment and decision-making skills required

To apply, please click Apply Online or submit your resume by email to: JRIresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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