Service Officer

Mississauga, ON | Temporary

Job ID: 50689 Industry: Administrative/Office Support

One of our financial clients in Mississauga is looking for a computer savvy Service Officer

Pay Rate: $18.33/hr 
Location: Mississauga
Contract: 3 months + 

Must Haves:

  • Able to work in a fast paced environment
  • Quick Learner
  • Previous Banking Experience
  • Computer Savvy

Service Officer provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure. 

Job Requirements 
• Ability to provide sound advice and solutions utilizing established customer service framework 
• Provide subject matter expertise for internal and external parties 
• Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements 
• Utilize existing data entry skills ensuring speed and accuracy are balanced out 
• Must be able to communicate effectively and professionally (verbal and written) 
• Demonstrate excellent time management skills 
• Ability to make decisions in order to mitigate loss 
• Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings 

Other Skills/Qualifications: 
• Good organizational skills 
• Ability to work well in a team setting 
• Ability to work well under pressure and tight timelines 
• Keyboarding, data entry skills 
• Strong knowledge of Microsoft Office Suite of products 
• Strong attention to detail 
• Strong relationship management skills 
• Problem solving skills 
• Must be able to communicate effectively 
• Demonstrate excellent time management skills 
• Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced and high risk environment

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