Service Officer - Macros

Markham, ON | Temporary

Job ID: 52556 Industry: Administrative/Office Support

Our financial client in Markham is looking for a Service Officer

Position Title: Service Office 

 

Pay Rate: $ 17.00

Duration: 7 months with a possibility of extension 

Schedule: Mon-Fri 8am-8pm Sat 8-4pm

Location: Markham (Steeles and VP)

 

Job Description:

Supports and resolves the units equipment, technology infrastructure and premises issues as subject matter expert. Provides information, guidance, reporting and training on operating systems and act as liaison with Premises Help Desk, Technology Service Providers, and internal partners. Generally reports to Manager of Operations within team structure.

Responsibilities:

  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable
  • Create and/or recognize exceptional service through established programs
  • Provide subject matter expertise for internal and external partners within defined area
  • Prepared schedules for the center
  • Identify, suggest and actively participate in process improvements
  • Understand and apply bank/service centre operating policies and procedures
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Coordinate the delivery, installation, implementation and repairs of equipment and technology
  • Ensure premises issues are dealt with in a timely manner escalating as required
  • Identify equipment needs to streamline procedures/processes and enhance service
  • Builds and maintains databases and vaiours programs as required
  • Conducts testing of key components within the Business Continuity Management Plans for the unit
  • Provide day to day technical support and solutions

Job Requirements:

  • Strong organizational and time management skills
  • Speed and accuracy in data entry
  • Ability to communicate clearly and courteously
  • Professionalism
  • Ability to work independently and as part of a team
  • Must remain resilient under pressure
  • Capability to independently perform research and make informed decisions
  • Mastered Office suit: Word, excel, power point
  • Ability to build and maintain Macros

To apply, please click Apply Online or submit your resume by email to: CLUresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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