Sales and Customer Service Supervisor - Mississauga, ON

Mississauga, ON | Direct Hire

Job ID: 51173 Industry: Customer Service

Sales and Customer Service Supervisor– Mississauga, ON

Salary up to $52,000 + Quarterly Bonus Commissions + Full Benefits + Gym Membership + Stock Options and RSP

We have a client looking to add a Sales and Customer Service Supervisor to their team. They are a leader in transportation technology and provide software to transportation and logistics companies. Their exciting SaaS (Software as a Service) offering is innovative and cutting edge.  If you are looking to join an highly-recognized company with a close knit and agile team this may be the opportunity for you!


  • Manage all inside sales and customer service representatives in the department
  • Hire, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment
  • Provide coaching and assistance to customer service reps on an ongoing basis
  • Monitor and facilitate the performance management of the Customer Service team
  • Ensure best practices by developing and improving processes and policies
  • Ensure effective procedures are in place to resolve customer issues
  • Maintain and provide daily, weekly, monthly and quarterly reports as required
  • Develop and implement quality objectives
  • Identify, recommend and support the implementation of various processes and procedures for the improvement of customer service operations
  • Communicate company and departmental initiatives to the team in regular team meetings
  • Serve as the primary customer escalation point for issue resolution
  • Work directly with sales management to develop the most effective ways of working between customer service and the sales team
  • Ensure customer service reps are properly updating CRM


  • Post-secondary education in business-related studies
  • 3 - 5 years experience of demonstrated leadership and management experience in a Customer Service/ Sales driven environment
  • Working knowledge of CRM database tools (preferably Salesforce) and a high level of experience in driving the sales process
  • Must be proficient in the Microsoft Office Suite


  • Base Salary of $45,000 - 52,000 plus quarterly bonus commissions
  • Group benefits, gym membership, employee stock purchase program, and RSP
  • A fun work environment where milestones and achievements are always celebrated!

Click 'Apply Online' or send your resume by email to

View all our job postings at

Accommodations are available upon request to support your participation during all stages of the recruitment process.

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: