Sales and Customer Service Supervisor - Mississauga, ON

Mississauga, ON | Direct Hire

Job ID: 51173 Industry: Customer Service

Sales and Customer Service Supervisor– Mississauga, ON

Salary up to $52,000 + Quarterly Bonus Commissions + Full Benefits + Gym Membership + Stock Options and RSP

We have a client looking to add a Sales and Customer Service Supervisor to their team. They are a leader in transportation technology and provide software to transportation and logistics companies. Their exciting SaaS (Software as a Service) offering is innovative and cutting edge.  If you are looking to join an highly-recognized company with a close knit and agile team this may be the opportunity for you!

Responsibilities:

  • Manage all inside sales and customer service representatives in the department
  • Hire, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment
  • Provide coaching and assistance to customer service reps on an ongoing basis
  • Monitor and facilitate the performance management of the Customer Service team
  • Ensure best practices by developing and improving processes and policies
  • Ensure effective procedures are in place to resolve customer issues
  • Maintain and provide daily, weekly, monthly and quarterly reports as required
  • Develop and implement quality objectives
  • Identify, recommend and support the implementation of various processes and procedures for the improvement of customer service operations
  • Communicate company and departmental initiatives to the team in regular team meetings
  • Serve as the primary customer escalation point for issue resolution
  • Work directly with sales management to develop the most effective ways of working between customer service and the sales team
  • Ensure customer service reps are properly updating CRM

Qualifications:

  • Post-secondary education in business-related studies
  • 3 - 5 years experience of demonstrated leadership and management experience in a Customer Service/ Sales driven environment
  • Working knowledge of CRM database tools (preferably Salesforce) and a high level of experience in driving the sales process
  • Must be proficient in the Microsoft Office Suite

Offer:

  • Base Salary of $45,000 - 52,000 plus quarterly bonus commissions
  • Group benefits, gym membership, employee stock purchase program, and RSP
  • A fun work environment where milestones and achievements are always celebrated!

Click 'Apply Online' or send your resume by email to STKresume@bagg.com

View all our job postings at www.bagg.com

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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