Network Analyst (7 Month Contract)

Toronto, ON | Temporary

Job ID: 49273 Industry: Network/Infrastructure

Network Analyst  (7 Month Contract) 
Location: Toronto or Waterloo

Our client is a Canada- based financial services company and is one of the largest insurance companies in the world. The Enterprise Network Services team requires a B2B Operations Analyst who can apply file transfer expertise and knowledge of file transfer techniques to support a complex file transfer environment. The B2B Operations Analyst will draw upon their knowledge of network infrastructure and file transfer problem resolution skills to:

•Provide 2nd level support for file transfer issues, handling requests for the services our team is responsible.
•Serve as a resource on a team of network professionals across a multi-site organization
•Analyze and resolve or escalate file transfer issues that impair business function
•Follow established procedures to service and support the file transfer environment
•Complement and backup current team members in terms of knowledge and skill set

The B2B Analyst will:

•Monitor file Transfer events and alerts, triage/analyze and resolve or escalate as appropriate
•Accept user requests, triage and analyze them, then complete or assign as appropriate
•Handle incidents and problems per ITIL model
•Follow ITIL model for any changes required to file transfer environment devices
•Use hardware and software knowledge to ensure solutions integrate well into existing environment
•Work with 3rd level team to ensure documentation is accurate
•Be flexible in managing workday across a multi-site location
•Use project-planning skills to complete assigned tasks on time and on budget
•Consult with internal and external clients to determine requirements for successful project deliverables
•Act as an interface and provide advice and backup to other analysts and network support personnel
•Work with external vendors and service providers as required
•Work with other infrastructure teams to ensure services are operational for our clients
•Some overtime (outside regular scheduled shifts) may be required


•Experience in supporting Sterling File Gateway, Integrator is a must.
•Experience in on boarding clients
•Experience in supporting an automated file transfer environment
•Knowledge of TCP/IP and related protocols
•Knowledge of UNIX operating system
•Knowledge of Mainframe JCL and Scheduling would be an asset
•Knowledge of FTP and file transfer techniques would be an asset
•Knowledge of testing and troubleshooting methodologies
•Ability to work with a minimum of supervision
•Knowledge of network security principles
•Good verbal and written communication
•Good project and time management skills
•Good practitioner of incident management, problem management and change management processes
•Demonstrated influencing and negotiating skills
•Demonstrated team player
•Positive attitude


•Computer Science, Math or Engineering degree / diploma
•Supporting Connect Enterprise
•Certified in Industry recognized certifications such as Cisco's CCENT / CCNA

Special Requirements:

• Government Security Clearance


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