Member Experience Manager

Toronto, ON | Temporary

Job ID: 51859 Industry: Other Area(s)
Member Experience Manager
Location: Toronto
Duration: 8-Month Contract
Compensation: Up to $35 per hour

Our client, a professional regulatory association, is looking for a Member Experience Manager to join their team for an 8-month contract. The Member Experience Manager will manage, guide and support the client’s 24 regional volunteer Associations which includes over 500 volunteers. Reporting to the Director, Member Experience, the successful candidate will recommend, design and implement opportunities for strategic programming and networking for membership.


  • Assist in the development and implementation of the Member Experience Strategy
  • Manage the ongoing relationship with the volunteer boards for each of the 24 local Associations
  • Support the volunteers managing the local regional structures in offering professional development and social events for members within their communities
  • Manage and develop the Tax Preparation Assistance Program – this includes engaging Association volunteers and community agencies
  • Develop, monitor and report on annual goals, budget and appropriate metrics
  • Develop content for communications that are provided to members
  • Develop, implement and execute targeted networking programs that will grow and engage our volunteers and members
  • In partnership with the Member Engagement Manager, oversee the development and implementation of formal and informal volunteer recognition activities to recognize the contribution of our volunteers
  • Create systems to strengthen volunteer retention and reliability
  • All other duties as required by the Director, Member Experience


  • Completion of a University degree in Marketing/Communications or Business or a related discipline is required.
  • A minimum of 3 years of experience in managing volunteer programs with an annual participation of 500+ regional volunteers, or similar experience is required
  • Prior experience interfacing with high level contacts, including senior staff and Board of Director, members, as well as other stakeholders by telephone, via email and in person is required
  • Well-rounded knowledge of business processes and project coordination required
  • Prior experience designing member networking events and programs required
  • Exemplary customer service, interpersonal and relationship-building skills to effectively engage, manage, and lead employees and volunteers is required
  • Excellent verbal/written communication skills with the ability to modify style to meet audience needs and to advocate powerfully in a variety of settings is required
  • Ability to shift easily between departmental level strategy and day-to-day operations required
  • Experience with change management, exemplary prioritization and organizational skills required
  • Knowledge of current trends, resources and information related to volunteerism is required
  • Knowledge of the management of volunteer resources required
  • Program design experience
  • Excellent PC skills and proficiency with MS Office (Outlook, Word, Excel, PowerPoint) required
  • Previous people management experience is required
  • Flexibility and availability to travel and work after hours is required

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