Inbound Call Centre Agent

Ottawa, Ontario | Temporary

Job ID: 54776 Industry: Administrative/Office Support

Our financial client in Ottawa is currently seeking 15 Inbound Call Centre Agents to join their team. 

Pay Rate: $ 16.24/Hr
Location:  Ottawa
Duration:  6 Month Contract
Hours:       Open 6:00 am to 2:00 am Sunday to Monday 


Job Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. 

Minimum 1 Year Customer Service Experience 
Minimum 1 Year Sales Experience 
Bilingual (French) an Asset

 

MUST HAVE: 


1.) 1 year customer service 
2.) 1 year sales 
3.) interpersonal skills 
4.) 1 year MS Outlook 
5.) Excellent communication skills 
6.) Computer Savvy

 

To apply, please click Apply Online or submit your resume by email to: 

BMRresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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