FATCA Specialist

Mississauga, ON | Temporary

Job ID: 52344 Industry: Administrative/Office Support

Our financial client is currently looking for a FATCA Specialist for their Mississauga location

Pay Rate :  $ 18.73/HR
Duration:   6 Months with possible extension
Hours: 8:00am - 4:00pm
Location:  Mississauga

Job Accountability: 

• Documentation review and validation 
• Customer Follow-up 
• Manage customer escalations from the FATCA help desk 
• Provide sounds assistance and expertise by consistently utilizing established customer service framework 
• Positively contribute to the overall customer experience and loyalty index in each interaction 
• Ensure necessary due diligence is taken to respond to inquiries promptly and accurately; proactively providing options and solutions 
• Build trust by demonstrating reliability, accuracy and accountability 
• Identify opportunities to improve service delivery and support process improvements 
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required 
• Ensure all required processing and inquiries are fulfilled meeting Service Level Goals 
• Actively participate in any cross-skilling/ training opportunities 
• Work well independently and as part of a team 
• Organization skills 
• Strong analytical skills 
• Excellent communication skills, both verbal and written are essential 
• Must be accurate, resourceful and have a willingness to learn 
• Customer driven with a focus on providing exceptional customer service at all times 
• Ability to take ownership of a situation at all times 

Must Haves: 

  • 4 years of call center experience 
  • 4 years of customer service skills 
  • team player 
  • attention to detail 
  • time management skills 
  • banking experience 
  • financial background

To apply, please click Apply Online or submit your resume by email to: OLVresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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