Customer Service Telephone Representatives

Toronto, ON | Temporary

Job ID: 45159 Industry: Customer Service

The Bagg Managed Resources team is currently seeking dedicated and professional Customer Service Call Centre Representatives to work in the financial industry at Victoria Park and Steeles


We are currently recruiting for a variety Customer Service/Telephone specialist role.


Pay rate: $16.50/hr + Shift premium of $1.10/hr for the shifts that finish at 9pm or beyond. 

Hours: Full-Time 37.5 hours per week after training. Must be available to work
Monday to Sunday 7AM - 12AM midnight fully flexible based on business needs. The majority of the schedules will be evening schedules

Hours of training can be between 8:00am and 4:00pm. Attendance to all training sessions is mandatory.
Department Overview:

Credit Cards is a fast paced, high volume, dynamic environment. Recognizing that sales are essentially an extension to superior customer service, Telephone Banking uses a compliance balanced scorecard approach between sales, customer service and productivity.

Job Description:

As a member of the Credit Card Services Contact Centre , you will join a dedicated team of professional telephone agents who provide exceptional customer service for our cardholder clientele. Through inbound service calls, you will provide timely and accurate guidance and service to cardholders for a variety of personal Visa product lines, plans and programs. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities.
We provide the tools and support you need to develop a career and encourage personal growth through our Personal Performance and Development Program which includes monthly coaching.

Job Requirements:

We are searching for people friendly Contact Centre Telephone Specialists that thrive in an environment that provides high quality customer service.
Successful candidates require the ability to:
. Work in a statistically driven environment, measured by call quality and call productivity goals
. Possess exceptional customer service skills and a passion for sales advice
. Possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
. Willingness to seek out additional support or guidance (problem solve) where necessary in order to provide accurate and timely information.
. Quickly adapt to change
. Self-starter who will take the initiative to obtain solutions, stay focused, pay attention to detail and follow established operating procedures.
. Comfortable working independently and within a team environment
. Strong PC Skills

To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.



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