Customer Service & Inside Sales Consultant

Vancouver, BC | Direct Hire

Job ID: 54525 Industry: Customer Service, Sales/Marketing/PR
Customer Service & Inside Sales Consultant – Richmond, BC
Full-Time Permanent  +  Salary up to $50K  +  Comprehensive Benefits 
Our client company, a leading distributor of signs, displays, and packaging equipment is seeking a Customer Service & Inside Sales Consultant to join their team.  If you have impeccable customer service skills with exposure to sales and are interested in the opportunity to grow and advance with the company, we would love to hear from you.
The Customer Service & Inside Sales Consultant reports to the Customer Service Manager and is responsible for providing customer service and sales support to customers. The incumbent assists in the attainment of budget goals, sales, profit, and ensuring continuous growth within market segments.
  • Receiving and processing customer telephone, fax, and email orders in a professional and courteous manner
  • Inputting customer orders in the system to ensure timely printing of Pick Slips in the warehouse and delivery of product
  • Monitoring backorders and updating customers as required
  • Providing the highest level of service to customers including product information, suggestions of product substitutions or grouping product for pricing and advising customers on how to purchase more efficiently;
  • Delivery coordination
    Receiving customer feedback and escalating/resolving issues as required
  • Sourcing alternative product if required
  • Maintaining and sharing knowledge of the Company’s line of products
  • Establishing and maintaining positive relationships with customers and Outside Sales team
  • Working closely and co-operatively with our Warehouse and Resource Centre departments to efficiently meet the needs of our customers
  • Monitoring of inventory
  • Additional administrative duties as required and other duties as assigned
  • Completion of a post-secondary education or the equivalent combination of education and experience
  • Excellent customer service skills
  • Strong communication skills (verbal and written)
  • Proficient in using MS Office applications including Word, Excel, Outlook
  • High level of attention to detail
  • Strong organization and time-management skills
  • Punctual, dependable, and reliable
  • Excellent teamwork and team building skills
  • Self-directed and self-motivated
  • Ability to manage multiple projects and priorities
  • Previous experience in customer service and sales is an asset
  • Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging is considered a strong asset
To Apply
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