Contact Centre Representative - Inbound
Ottawa, Ontario | Temporary
Our financial client in Ottawa is currently seeking 15 Inbound contact centre representatives to join their team.
Pay Rate: $ 16.24/Hr
Duration: 6 Month Contract
Hours: Operation hours are 6:00 am to 2:00 am Sunday to Monday ?
The main function of a Contact Centre/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred.
Minimum 1 Year Customer Service Experience
Minimum 1 Year Sales Experience
Bilingual (French) an Asset
1.) 1 year customer service
2.) 1 year sales
3.) interpersonal skills
4.) 1 year MS Outlook
5.) Excellent communication skills
6.) Computer Savvy
To apply, please click Apply Online or submit your resume by email to:
View all of our job postings at www.bagg.com
Accommodations are available upon request to support your participation during all stages of the recruitment process.