Cash Management Officer

Markham, ON | Temporary

Job ID: 49980 Industry: Brokerage/Finance

Our client in banking is seeking a Cash Management Officer to join their Cash Management Support (CMS) team.  CMS is a team within Business Banking that provides three distinct levels of support to all segments including Small Business Banking, Commercial Banking, Commercial National Accounts and Corporate Accounts. The CMS team offers onboarding, implementation of new product set ups and day to day ongoing support within a call centre environment.


Contract – 6 months (possibility of extension)

Rate of Pay – $18 / hour

Location – Markham

Hours of Work – Monday to Friday (must be available 8am – 6pm) 



  • Prioritization skills
  • Ability to multi-task 
  • Strong teamwork dynamic
  • Excellent verbal and written communication skills
  • Clear criminal background and good credit


Job Description

The Cash Management Officer (CMO) is responsible for timely and accurate data input and processing of all Web Business Banking applications from the Commercial Banking Centres. As well, the CMO is responsible for the data input and processing of monthly billing to charge clients for Cash Management services utilized. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.


  • Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.
  • Respond to all requests from the business partners in a timely manner.
  • Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.
  • Continually seek out and identify automation and/or process improvement opportunities.
  • Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience.


  • Strong focus on details, meeting deadlines, and achieving personal and team objectives.
  • Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook and Lotus Notes.
  • Excellent communication skills (both written and verbal).
  • Demonstrated problem solving and time management skills.


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