Business Systems Officer (12 Month Contract)

Mississauga, ON | Temporary

Job ID: 49816 Industry: Support

Business Systems Officer (12 Month Contract)

Location: Mississauga

Pay Rate: $18.81

Our client is a Canada- based financial services company and is one of Canada’s most prestigious companies to work for, and they are seeking a full-time Business Systems Officer. The Business Systems Officer position supports the equipment and technology infrastructure for Transaction Processing & Banking Services businesses. Responsibilities include but are not limited to; liaison with Premises, Help desk, Access Services, Technology Services providers, etc. The position also supports the units by identifying, highlighting and resolving equipment, technology and premises issues and provides information, guidance and training on operating systems. The position reports to Operations Manager. We require an energetic, self-motivated individual who will support the strategy and implementation of business initiatives that we deliver while modernizing operations. The role will develop, maintain & support automation within the units:


  • Provide day to day technical support/solutions through knowledge/experience of systems and software while maintaining effective/legendary relationships with internal and external partners
  • Ensure equipment, premises and technology issues are handled appropriately and in a timely manner; escalating further as necessary
  • Coordinate the delivery and installation of all equipment, technology and premises needs; adhering to set deadlines
  • Identify equipment needs to streamline procedures/processes and enhance service not just within Creekside but across all units (Creekside/Western/Montreal).
  • Conduct regular review and attestation of employee system access; equipment inventory, etc.
  • Develop, build, maintain and support databases, EUCs as required and various programs as required
  • Conducts testing of key components within the Business Continuity Management plans for the units
  • Works on initiatives and projects from an equipment/technical/access/premises perspective
  • Supports the ongoing improvement of the partner/customer and employee experience

Job Requirements

  • Strong organizational and time management skills with the ability to coordinate multiple tasks simultaneously to ensure key deliverable dates are met, while managing business strategy
  • Ability to work independently and effectively with other team members and business partners (internally and externally) by prioritizing workflow
  • Excellent interpersonal/relationship skills - able to interact with individuals at all levels within the organization
  • Effective communication skills including verbal, written and presentation skills with strong analytical, organizational and interpersonal skills and the ability to clearly articulate situations at hand
  • Capability to independently perform research and make informed decisions/recommendations based on experience and knowledge in support of business initiatives
  • Adaptability to effectively perform in a fast paced environment with ongoing change; including the flexibility to conform with changing immediate priorities
  • Proficient in problem solving and identifying resolution
  • Provide internal technical support for new business initiated tools, databases and applications
  • As appropriate coordinate and communicate on business initiatives and activities on an ongoing basis and escalating issues when necessary

Must Have:

  • Intermediate to Advanced skill level for the following (Microsoft Outlook; Microsoft Office (Excel, PowerPoint, Word)
  •  Computer programming skills, Access, Adobe Connect, Windows, Web Services, SharePoint, etc.)
  • Analytical thinking, Excellent written and verbal communication as they could be assisting senior levels.
  • NICE TO HAVE: Knowledge of/experience with SQL Server, and other web development systems
  • Banking / Financial exp highly preferred and Must have Technical and Tech savvy exp.*


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