Bilingual Technical Support
London, ON N5V | Temporary
Title: Bilingial Tech Support
1 Year Contract
LOCATION: London, ON
Pay Rate: $18.50
Must be fluent in French and English.
Hours: availability 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Su?nday
Job Description / Accountabilities:
- The primary accountability of this position is to provide first level technical support.
- Respond to a variety of inbound customer calls/emails
- Ensure accurate and detailed problem documentation/ticketing
- Provide timely escalation and follow-up with support groups and customers
- Identify and escalate wide-impact or potential wide-impact outages
- Identify trends and opportunities for improvement as well as provide ongoing feedback
- Build ongoing support proficiency for other skills and applications
Qualifications / Skills / Experience:
- Excellent written and oral communication skills.
- Ability to work flexible schedules; based on coverage business needs (which are subject to change), we typically offer weekly rotations including early evening shifts, day shifts and week-end shifts; when we dont have volunteers, we may require team members to cover overnight shifts as well; candidates with more shift flexibility and who meet our hiring criteria will be considered first.
To apply, please click Apply Online or submit your resume by email to: OLVresume@bagg.com
View all of our job postings at www.bagg.com
Accommodations are available upon request to support your participation during all stages of the recruitment process.