Bilingual Service Representative - Inbound

Markham, Ontario | Temporary

Job ID: 54775 Industry: Administrative/Office Support

Our financial client in Markham is currently seeking a Part-Time Bilingual Service Representative - Inbound to join their team.

Pay Rate: $ 17.00/Hr
Location:  Markham
Duration:  3 Month Contract
Hours:     Between 8am - 9pm

Part time role!


The main function of a Contact Centre specialist is to interact with sales channels, partners and vendors to provide information in response to inquiries about products and services and to handle and resolve inquiries and concerns. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. 

Job Responsibilities:

Resolve sales partners concerns, Providing information, Answer questions and triage calls as necessary, Refer unresolved customer grievances to designated Officers or Managers when required, Keep records of call interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 
Review appraisal reports for compliance to meet  Real Estate Lending guidelines. 


Verbal and written communication skills, attention to detail, customer service, interpersonal skills, Ability to work independently and manage one's time, Ability to accurately document and record customer/client information, Previous experience with financial institutions or credit companies as well as various computer applications, such as MS Outlook/Excel or Data Entry software.



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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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