Bilingual Service Officer

Mississauga, Ontario | Temporary

Job ID: 51643 Industry: Administrative/Office Support

Our Fincancial Client is looking for a Bilingual Operations Officer for their Mississauga location

Pay Rate:  $ 15.50 - 16.50 / HR
Duration:   1 year contract
Work Hours: Rotational - 8:00 - 4:00, 9:00 - 5:00, 12:00 - 8:00
Location:  Mississauga 

Job Responsibilities: 

  • Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Transaction Processing.
  • Supports partner relationships and is responsible for maintaining operational effectiveness to
  • Provide subject matter expertise for internal and external parties
  • Actively provide continuous improvement suggestions and communicate value added input during huddles and meetings
  • Reports to a Team Manager within the Team Structure.


  • Bilingual (English/French); Fully fluent in writing/speaking/reading
  • 2-4+ yrs exp. as a Customer Service/Operations Officer working with clients over the phone
  • Knowledge of Administrative applications (CIF, Creditlink etc.)
  • Advanced Excel skills (Pivot Tables, Formulas)
  • Strong Data Entry/Keyboarding skills (Speed and accuracy)
  • Excellent/Professional communication skills (written & verbal)
  • Enthusiastic & demonstrates ability to work in a high volume, fast paced & high risk environment


  • Ability to provide sound advice and solutions utilizing established customer service framework
  • Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements
  • Ability to make decisions in order to mitigate loss
  • Good organizational skills
  • Ability to work well in a team setting
  • Ability to work well under pressure and tight timelines
  • Strong attention to detail
  • Strong relationship management skills
  • Problem solving skills
  • Demonstrate excellent time management skills

To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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