Bilingual Service Officer

Mississauga, ON | Temporary

Job ID: 50892 Industry: Administrative/Office Support

One of the major Banks in Canada is looking for a Bilingual Service Officer to work in their Legal Demands Department in Mississauga 

One of the major Banks in Canada is looking for a Bilingual Service Officer to work in their Legal Demands Department in Mississauga 

Pay Rate: $20/hr

Duration: 6 mths with possible extension

Schedule: Mon-Fri; 37.5hrs/week min; Rotational (8am - 8pm; earliest shift starts at 8am & latest shift at noon. Fixed rotation per week)

Work Location: Mississauga (Free Parking)

DEPT. SUMMARY:

The Legal Demands Team is a dynamic team responsible for handling demands for payment served to the Bank by the Canada Revenue Agency, Ministry of Finance, Revenue Quebec, Courts of law and other governmental agencies. A Legal Demand can be a Requirement to Pay, Garnishment, Writ of Seizure, Court Order, Plaintiff & Defendant Claims, Statements of Claim, Notices of Recovery and 3rd Party Demands. Customer profiles are reviewed in order to determine proper attach ability of the demand based on Provincial rules and regulations.

JOB DESCRIPTION:

  • Determine attach ability of Legal Demands across Canada while abiding by Provincial Rules and Regulations.
  • Accurate entry into and updating the Book of Records Data Base.
  • Responding to specific Court Offices and Revenue Canada.
  • Monitoring and addressing exception reporting.
  • Perform document retrieval activities with various areas of the bank.
  • Provide knowledge and guidance to partners on issues that pertain to own area of responsibility.
  • Ensure Government Requirement and Service Level Agreements are met in a courteous and efficient manner.
  • Must be able to communicate effectively and professionally both written and verbally with internal partners, solicitors and other parties.
  • Demonstrate excellent time-management skills, must be able to prioritize and manage own work-flow to ensure maximum efficiency and meet established Service Level Agreements at all times.
  • Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities.

MUST HAVE:

  • Bilingual (French/English); 100% comprehension (written and verbal)
  • 5-7+ yrs. working exp., 
  • Typing: Data entry (speed and accuracy); 
  • Be more than a Processor; Inquisitive/curious to build knowledge & understand how & things work & the outcome
  • Able to prioritise; multi-task and not lose track of what they're currently doing while they answer calls; Fast paced environment dealing with lots of paperwork
  • Exp. with MS Office Suite (Word, Excel, Outlook, & Internet Explorer)
  • Excellent communications skills (verbal & written)

ADDITIONAL SKILLS:

  • Organized and Attention to Detail
  • Enthusiastic, & demonstrates the ability to work in a high volume, fast paced, and high risk environment.
  • Demonstrate high-level of accuracy and attention to detail.
  • Conscientious and detail oriented in order to mitigate any risk to the bank.
  • Flexibility to adapt to changing requirements and demonstrates initiative.
  • Extremely self-motivated and team-oriented.
  • Works well with other team members and keeps all relevant individuals including management, updated on useful information in a timely manner.
  • Must be flexible and able adapt to change effectively and in a positive way.
  • Strong PC skills.

To apply, please click Apply Online or submit your resume by email to: OLVresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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