Bilingual Service Desk Offer (12 Month Contract)

London, ON | Temporary

Job ID: 49852 Industry: Support

Service Desk Offer (12 Month Contract)

Location: London, ON

Pay Rate: $18.85

Work Hours: Shift Rotation

Our client is a Canada- based financial services company and is one of Canada’s most prestigious companies to work for, and they are seeking a full-time Service Desk Offer. The person in the role will be a single point of contact for technical support and general queries (including password, hardware, software, e-Messaging, Blackberry) to the client. The business operates 7/24/365 in a team-oriented environment with over 100 front line support representatives across five sites. Working in collaboration with support teams, the business relies on Service Desk employees vast expertise of technical and application related knowledge to deliver excellent customer service and 85% first call problem resolution.

Job Responsibilities:

  • The primary accountability of this position is to provide first level technical support
  •  Respond to a variety of inbound customer calls/emails
  •  Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback Build ongoing support proficiency for other skills and applications


  • French and English- Must Have****
  • Excellent written and oral communication skills
  • Ability to work flexible schedules; based on coverage business needs (which are subject to change evenings, weekends and overnight)
  • Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)

Technical/Troubleshooting Ability:

  • A technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,Edge/Chrome/Firefox/Safari, VOIP, Centrex
  •  PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Blackberry, BYOD, AirWatch, Active directory, lotus notes, Mainframe, CIF, ETOT, ISM, PISO, Accurate NXG, Dealer track, Remote access, RSA hard/Soft token, ISD400, AS400, BAYCOM, Webir, Fiserv, Loaniq, Citrix, RAS, RSA, Bitlocker
  •  All Microsoft office products ,Access,OCS Group chat, Lync, SCCM, Active directory
  •  Airwatch, Lotus notes, Skype, Webex, Virtual servers, Edge-V server, Roaming/Local Profile, appsense, mainframe, VOIP, Telepresence, fax, seurefax, pinpads
  • Variety of telephony devices and a good understanding of networking and wifi support
  • Experience with iPad, Tablets, Playbook, Smartphone and Android devices


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