Bilingual Service Availability Reps

London, ON | Temporary

Job ID: 51861 Industry: Administrative/Office Support

Our financial client in London is currently seeking Bilingual Service Availability Representatives

Pay Rate:  $ 18.85 / HR
Length :   1 year
Hours :    7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Sat/Sun
Location: London

Job Description / Accountabilities: 
The primary accountability of this position is to provide first level technical support. Key responsibilities include:

  •  Respond to a variety of inbound customer calls/emails 
  •  Ensure accurate and detailed problem documentation/ticketing 
  •  Provide timely escalation and follow-up with support groups and customers 
  •  Identify and escalate wide-impact or potential wide-impact outages 
  •  Identify trends and opportunities for improvement as well as provide ongoing feedback 
  •  Build ongoing support proficiency for other skills and applications 

 

Qualifications / Skills / Experience:

 

  • Excellent written and oral communication skills. 
  • Ability to work flexible schedules
  • Above average computing and navigational skills 
  • Exceptional customer service skills 
  • Experience with ticketing systems is an asset 
  • A team player who collaborates effectively with peers and other teams 
  • University Degree or a College degree/diploma is considered an asset 
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint) 


Technical/Troubleshooting ability: 
A technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,Edge/Chrome/Firefox/Safari, VOIP, Centrex, PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Blackberry, BYOD, AirWatch, Active directory, lotus notes, Mainframe, CIF, ETOT, ISM, PISO, Accurate NXG, Dealer track, Remote access, RSA hard/Soft token, ISD400, AS400, BAYCOM, Webir, Fiserv, Loaniq, Citrix, RAS, RSA, Bitlocker, All Microsoft office products - Access,OCS Group chat, Lync, SCCM, Active directory, Airwatch, Lotus notes, Skype, Webex, Virtual servers, Edge-V server, Roaming/Local Profile, appsense, mainframe, VOIP, Telepresence, fax, seurefax, pinpads, variety of telephony devices and a good understanding of networking and wifi support. 

To apply, please click Apply Online or submit your resume by email to: 

CLUresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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