Bilingual Service Availability Reps

London, ON | Temporary

Job ID: 51861 Industry: Administrative/Office Support

Our financial client in London is currently seeking Bilingual Service Availability Representatives

Pay Rate:  $ 18.85 / HR
Length :   1 year
Hours :    7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Sat/Sun
Location: London

Job Description / Accountabilities: 
The primary accountability of this position is to provide first level technical support. Key responsibilities include:

  •  Respond to a variety of inbound customer calls/emails 
  •  Ensure accurate and detailed problem documentation/ticketing 
  •  Provide timely escalation and follow-up with support groups and customers 
  •  Identify and escalate wide-impact or potential wide-impact outages 
  •  Identify trends and opportunities for improvement as well as provide ongoing feedback 
  •  Build ongoing support proficiency for other skills and applications 


Qualifications / Skills / Experience:


  • Excellent written and oral communication skills. 
  • Ability to work flexible schedules
  • Above average computing and navigational skills 
  • Exceptional customer service skills 
  • Experience with ticketing systems is an asset 
  • A team player who collaborates effectively with peers and other teams 
  • University Degree or a College degree/diploma is considered an asset 
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint) 

Technical/Troubleshooting ability: 
A technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,Edge/Chrome/Firefox/Safari, VOIP, Centrex, PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Blackberry, BYOD, AirWatch, Active directory, lotus notes, Mainframe, CIF, ETOT, ISM, PISO, Accurate NXG, Dealer track, Remote access, RSA hard/Soft token, ISD400, AS400, BAYCOM, Webir, Fiserv, Loaniq, Citrix, RAS, RSA, Bitlocker, All Microsoft office products - Access,OCS Group chat, Lync, SCCM, Active directory, Airwatch, Lotus notes, Skype, Webex, Virtual servers, Edge-V server, Roaming/Local Profile, appsense, mainframe, VOIP, Telepresence, fax, seurefax, pinpads, variety of telephony devices and a good understanding of networking and wifi support. 

To apply, please click Apply Online or submit your resume by email to:

View all of our job postings at 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: