Bilingual Inbound CSR
Scarborough, ON | Temporary
Position Title: Bilingual (French and English) Contact Centre Representative
Pay Rate: $ 20.50/hr+
Location: Steeles and Victoria Park (Markham)
Duration: 6 mths +
Shift schedule: Must be flexible to work day and afternoon shifts- any day Monday to Sunday
Our Financial Services client has an immediate need for Call Centre Representatives to assist the banking customer.
Inbound call from every day customer. 50 calls day, 60 to 70 days. Across Canada, different international calls.
- Bilingual French and English ( read, write, written)
- Willing to learn
- Problem solving
- Customer service
- Attention to details
Nice to have:
- Call Centre Experience
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
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