Bilingual Customer Support

London, ON | Temporary

Job ID: 52443 Industry: Call Centre

Our client in London is currently seeking Bilingual Customer Support Representatives

Pay rate is $18.85

Location: London, ON

Contract: 1 year

Hours: Shifts are from 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday.

Must be fluent in French and English.

Job Description / Accountabilities:

  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages 
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications

Qualifications / Skills / Experience:

  • Excellent written and oral communication skills.
  • Ability to work flexible schedules; based on coverage business needs (which are subject to change),
  • Above average computing and navigational skills
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • A team player who collaborates effectively with peers and other teams
  • University Degree or a College degree/diploma is considered an asset
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)


To apply, please click Apply Online or submit your resume by email to:

View all of our job postings at 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: