Bilingual Customer Service Representative

Oakville, ON | Temporary

Job ID: 53293 Industry: Customer Service

Bilingual Customer Service Representative

Compensation: $18-20 per hour

Duration: 3 Months (Possibility to Extend)

Location: Oakville


Our client within the manufacturing industry is seeking a Bilingual Customer Service representative to join their team! This position will provide exceptional customer service experiences. Responsibilities include accurate processing of sales orders, prompt response to various product and service requests and support to the overall sales function through inside sales activities. If you have excellent attention to detail and organizational skills, are a demonstrated team player and are able to juggle multiple priorities then this could be the perfect opportunity for you!


  • Accept, enter, schedule and maintain orders
  • Understand and execute all types of order processing (EDI, fax-to-EDI, web-to-EDI)
  • Verify truck weights to ensure no fines, penalties or delays
  • Ensure accurate and timely delivery of products and monitor the shipment lifecycle for each order
  • Provide exceptional customers service by managing all inquiries, e.g. inventory availability, production schedule, technical questions, products and policies
  • Coordinate with logistics to build efficient loads and schedules
  • Conducts service exception investigations and documentation (SEMS) when required
  • Maintain contact with customers, sales representatives, credit department, and suppliers regarding information on scheduled shipments, product availability, credit status, pricing and terms of sale
  • Monitor inventory balances and ensure credits have been issued prior to invoicing
  • Assist in the distribution of promotional literature and product samples
  • Keep an up-to-date filing system of all relevant customer information
  • Support the overall sales function by proactively contacting customers regarding product needs
  • Keep Customer Service Manager, Territory Managers and Plant Managers as well as other appropriate company personnel informed regarding transactions, customer satisfaction level and opportunities to improve
  • Identify, investigate and remedy EDI errors (incorrect store number, missing authorization code and incorrect set up)
  • Participate in Customer Order Fulfillment Team (COFT) meetings, both Regional and National
  • Any other special projects as requested


  • Post-secondary education or 3 years of experience in the construction industry
  • 2 years’ experience in call centre environment
  • Working knowledge of CRM, ERP, VOIP telephone systems, EDI etc.
  • Above average skills in Microsoft office suite
  • Exceptional customer service and communication skills
  • Basic understanding of processes and process optimization or design an asset
  • Fluently bilingual in English and French
  • Must have flexibility in workings hours from 7:30 a.m. to 7 p.m. on a rotational basis
  • Ability to travel approximately twice per year (Canada and US)
  • Must have valid license 


If you meet these qualifications, please submit a WORD version of your resume to

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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