Bilingual Contact Centre Representative - Inbound

Markham, ON | Temporary

Job ID: 53809 Industry: Call Centre

The main function of a Bilingual Contact Centre Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Contact Centre bilingual specialist may be inbound, outbound or a combination of both.

Position Title: Bilingual Contact Centre Representative - Inbound 

of positions: 10 

Pay Rate: $ 20.62

10 weeks training Monday to Friday 4 pm to 12:00 pm. No vacations in first 6 months.

Start Date: January 2018

Location: Steeles and Victoria Park (Markham) 

Duration: 1 year with a possibility of perm

Shift schedule: 4PM to 12 AM Tuesday to Saturday

OVN Midnight to 7AM 


  • Bilingual French and English ( read, write, written)
  • Clear criminal record and pass credit check
  • Willing to learn
  • Problem solving
  • Customer service
  • Attention to details
  • Call Centre

Job Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.


  • High school diploma or GED preferred.
  • 0-2 years customer service related experience required.

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