Bilingual Call Centre Representative(Banking/Finance)

London, ON | Temporary

Job ID: 50741 Industry: Call Centre

 

 

One of the major Canadian Banks is looking for a Bilingual Call Centre Representative

Pay Rate: $18.85-$19.95 

Location: London, ON

Contract: 1 year with a possibility of permanent employment 

Hours: Rotational Shifts

 

***Must Pass Credit and Criminal background checks***

Accountabilities:

  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications

Qualifications / Skills / Experience:

  • Excellent written and oral communication skills.
  • Ability to work flexible schedules
  • Above average computing and navigational skills
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • A team player who collaborates effectively with peers and other teams
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)

To apply, please click Apply Online or submit your resume by email to: OLVresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

 


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