Bilingual Call Centre (Banking)

Ottawa, Ontario | Temporary

Job ID: 50881 Industry: Call Centre

One of the major Canadian Banks is looking for Bilingual Call Centre Representatives to work in their Ottawa location 

Pay Rate: $ 16.24/hour

Start Date: August 28th 

Location: Ottawa

Duration: 6 months with a possible extension

Shifts: rotational schedule 6am-2pm, 3pm-11pm 

Job Description

As a member of the Customer Service Department, you will join a dedicated team of professional telephone agents who provide exceptional customer service for our cardholder clientele. Through inbound sales calls, you will provide timely and accurate guidance and service to cardholders. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities.

Job Requirements

  • Bilingual (French/English) 
  • Ability to work in a statistically driven environment, measured by sales targets, call quality and call productivity goals.
  • Ability to quickly adapt to change.
  • Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions.
  • Ability to demonstrate effective problem solving attributes.
  • 1 years + of sales experience

To apply, please click Apply Online or submit your resume by email to:

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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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