Bilingual Auto Tech / Service Advisor - Corporate

Mississauga, ON | Direct Hire

Job ID: 51465 Industry: Distribution/Transportation

Position:  Bilingual Auto Tech / Service Advisor - Corporate

Salary: $58K + RRSP + Immediate Benefits plus 3 weeks’ vacation

Hours: Standard hours between 7AM to 7PM (EST)

Location:  Mississauga, Ontario (if local) or WORK FROM HOME – Anywhere in Canada

Our International client is looking for a Bilingual French Auto Tech/Service Advisor to manage maintenance repairs on behalf of our client and within our client’s parameters. This specialized/technical position will spend the majority of the time negotiating with vendors on proper repair procedures, cost effective pricing and vehicle downtime. Candidates must be fluent in French and English to deal with vendors/mechanics in Canada as well as the United States. While approving repairs on our clients’ behalf, special attention must be given to ensure specific client approval parameters are followed and when appropriate, contact clients for additional approvals.

Do you want to work for a first-class organization that looks after its employees? Do you enjoy working independently with the opportunity to make your own logical decisions?

Are you a good negotiator who has proven skills with auto mechanical expertise? Would you like to continue your career in a corporate setting or your own home office rather than a dealership or mechanic shop?

Responsibilities:

  • Authorized mechanical repairs on behalf of clients
  • Ensure safety related and scheduled repairs are completed
  • Approve proper repair based on mileage, months in service and prior repair history
  • Negotiate the cost of repairs to the published fleet price or the pre-negotiated network rates & times
  • Adhere to current parts and labor reference guides for parts pricing and labour times
  • Manage authorizations to successfully meet client parameters
  • Attain proper internal or client approvals as necessary
  • Conduct proper follow up on all down vehicles and pending transactions
  • Resolve transaction discrepancies with vendors
  • Discuss with clients any irregularities involving repairs or vehicle history
  • Document transaction activity log timely
  • Submit all component failures repaired at dealerships that qualify for “goodwill adjustments”
  • Adhere to contact center scheduling and performance metrics
  • Meet key performance indicators on quality & transactional performance (e.g. coaching / mechanical evaluations, average severity, fees, etc.)
  • Perform other office duties including but not limited to mail preparation and greeting visitors
  • Other duties may be assigned

Qualifications:

  • ASE C1 & one of the following: A4, A5, A6, or A7 (Must complete ASE certificate within 12 months from the date of hire)
  • 2 years Automotive Experience or equivalent technical education
  • Typing skills – 30 wpm with accuracy
  • Proficient in Windows and Microsoft Office (Outlook)
  • Fleet industry experience preferred
  • High School diploma or equivalent required; Some college preferred
  • Bilingual (French/English); written and verbal
  • Must pass a Background Check
  • Valid Passport needed
  • Ability to travel for training in Illinois area for up 4 weeks

Skills / Competencies:

  • Demonstrate working knowledge of collision procedures & systems
  • Basic understanding of specific/individual client parameters
  • Thorough knowledge of automotive repair
  • Thorough understanding of managed maintenance within fleet management
  • Understanding of Driver Services & Network Management & Collision functions
  • General knowledge of all company departments
  • Creative and efficient problem-solving skills
  • Proficient in Windows and Microsoft Office
  • AllData and/or current estimating software
  • Excellent negotiator with superior customer service abilities

Desired Behaviours:

  • Reliable
  • Adaptable
  • Decision maker
  • Able to attend night school for technical training
  • Team player
  • Results oriented
  • Cooperative
  • Adaptable / flexible
  • Supportive of decision making
  • Delivers on commitments
  • Remain educated and involved in industry activities
  • Able to work flexible schedule to support hours of operation (may include weekends)

Click 'Apply Online' or send your resume by email to MACresume@bagg.com quoting job #50016  View all of our job postings at www.bagg.com

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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