Bilingual (Fr/Eng) Call Centre - Fraud Investigation

Scarborough, ON | Temporary

Job ID: 52569 Industry: Call Centre, Customer Service

One of the major North American Banks is looking to hire  Bilingual (French/English) Customer Care Professionals for the Fraud Department.

This is a 6 month opportunity with the possibility of permanent employment


Location: Sheppard Ave and Victoria Park

Pay: $20.00/hr

Job: Bilingual - Call Centre- Outbound call

Hours: 8 hour shifts (anywhere between 8am and 9pm)  but must be flexible to work any day of the week- 36.25 hrs/wk

 Job Responsibilities:

  • Work in a fast-paced, structured call center environment 
  • Investigate potential fraudulent card activity
  • Deliver extraordinary customer care by responding to questions concerning customer accounts
  • Grow and nurture customer relationships on each and every call that result in measurable card member value
  • Document necessary account information and offer solutions that benefit the customer
  • Maintain acceptable performance standards, including effectiveness, efficiency and quality


  • Bilingual French/English required
  • Previous customer service experience 
  • Passion for serving customers with proactive solutions that grow relationships
  • Exceptional listening and relationship building skills
  • Effective and accurate decision-making skills
  • Strong verbal communication skills including active listening
  • Proficiency in keyboarding and navigating a windows environment
  • High school diploma or equivalent required

To apply, please click Apply Online or submit your resume by email to:

View all of our job postings at 

Accommodations are available upon request to support your participation during all stages of the recruitment process.

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: