Bilingual (Fr/Eng) Call Centre - Fraud Investigation

Scarborough, ON | Temporary

Job ID: 52569 Industry: Call Centre, Customer Service

One of the major North American Banks is looking to hire  Bilingual (French/English) Customer Care Professionals for the Fraud Department.

This is a 6 month opportunity with the possibility of permanent employment

$20.00/hr 

Location: Sheppard Ave and Victoria Park

Pay: $20.00/hr

Job: Bilingual - Call Centre- Outbound call

Hours: 8 hour shifts (anywhere between 8am and 9pm)  but must be flexible to work any day of the week- 36.25 hrs/wk

 Job Responsibilities:

  • Work in a fast-paced, structured call center environment 
  • Investigate potential fraudulent card activity
  • Deliver extraordinary customer care by responding to questions concerning customer accounts
  • Grow and nurture customer relationships on each and every call that result in measurable card member value
  • Document necessary account information and offer solutions that benefit the customer
  • Maintain acceptable performance standards, including effectiveness, efficiency and quality

 
Qualifications:

  • Bilingual French/English required
  • Previous customer service experience 
  • Passion for serving customers with proactive solutions that grow relationships
  • Exceptional listening and relationship building skills
  • Effective and accurate decision-making skills
  • Strong verbal communication skills including active listening
  • Proficiency in keyboarding and navigating a windows environment
  • High school diploma or equivalent required

To apply, please click Apply Online or submit your resume by email to: zczresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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