Banking Service Officer- (Contract)

Toronto, ON | Temporary

Job ID: 50249 Industry: Business Process

Service Officer (Contract)

Work Site: GTA

Pay Rate: $ 14-18/hr

Our client is a Canada- based financial services company and is one of Canada’s most prestigious companies to work for they are seeking a Service Officer


  • Positively contribute to the overall customer experience and loyalty index in each interaction
  • Ensure all required processing and enquiries are fulfilled meeting Service Level Agreements
  • Ensure work volumes are processed accurately and effectively on a day to day basis minimizing risk to the Bank and negative impact to customer
  • Complete assigned tasks accurately & within established standard
  • Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and escalate as necessary
  • Support a diverse and inclusive workplace
  • Contribute to a positive and respectful work environment
  • Support the team by continually developing knowledge and being current on AML/KYC/KYB requirements and regulations
  • Keep others up to date on relevant and useful information related to day to day activities
  • Identify, suggest and actively participate in process improvements
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Ensure a thorough understanding of Small Business Banking current account opening, account maintenance and Know Your Customer (KYC)/ Know Your Business policies and procedures (KYB)

Must Have:

  • Advance Microsoft, Excel, PowerPoint skills 
  • Computer savey-  operating different systems and dealing with multiple open tabs and windows 
  • College and/or university degree would be an asset
  • F/I Banking experience back office and or client facing 
  • Strong customer service skills 

Other Skills: 

  • The successful candidate must be able to work well independently and as part of a team
  • Must possess excellent organizational skills
  • Excellent communication skills, both verbal and written are essential
  • Must be accurate, resourceful and have a willingness to learn
  • The successful candidate must be an enthusiastic individual who demonstrates the ability to work in changing, fast paced, deadline oriented environment
  • Solid computer skills are required
  • Customer driven with a focus on providing exceptional customer service at all times
  • Ability to take ownership of a situation at all times and know when to escalate issues as required


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Accommodations are available upon request to support your participation during all stages of the recruitment process.

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