Auto Tech/Service Advisor - Canada

Mississauga, ON | Direct Hire

Job ID: 54330 Industry: Call Centre

Position:  Auto Tech / Service Advisor

Call Centre environment, working from home

Location: Anywhere in Canada

Salary: Up to $53,625 (depending on experience) + RRSP + Immediate Benefits plus 3 weeks’ vacation

Hours: 37.5 hours within the hours of 7AM to 7PM (EST)

Training:  Chicago area

 Industry:  Fleet Management

Do you enjoy working independently with the opportunity to make your own logical decisions?

Are you a good negotiator who has proven skills with auto mechanical expertise? Would you like to end your career in a home office rather than dealership or mechanic shop? Do you want to save time and money by working remotely?

The role of the Auto Tech/Service Advisor is to manage maintenance repairs on behalf of our client and within our client’s parameters. This specialized/technical position will spend the majority of the time negotiating with vendors on proper repair procedures, cost effective pricing and vehicle downtime. Candidates must communicate well in English to deal with vendors in Canada as well as the United States. While approving repairs on our client’s behalf, special attention must be given to ensure specific client approval parameters are followed and when appropriate, contact clients for additional approvals.

Responsibilities:

  • Authorized mechanical repairs on behalf of clients
  • Ensure safety related and scheduled repairs are completed
  • Approve proper repair based on mileage, months in service and prior repair history
  • Negotiate the cost of repair to the published fleet price or the pre-negotiated network rates & times
  • Adhere to current parts and labor reference guides for parts pricing and labour times
  • Manage authorizations to successfully meet client parameters
  • Attain proper internal or client approvals as necessary
  • Conduct proper follow up on all down vehicles and pending transactions
  • Resolve transaction discrepancies with vendors
  • Discuss with clients any irregularities involving repairs or vehicle history
  • Document transaction activity log timely
  • Submit all component failures repaired at dealerships that qualify for “goodwill adjustments”
  • Adhere to contact center scheduling and performance metrics
  • Meet key performance indicators on quality & transactional performance (e.g. coaching / mechanical evaluations, average severity, fees, etc.)

Qualifications:

  • ASE C1 & one of the following: A4, A5, A6, or A7
  • 2 years Automotive Experience or equivalent technical education
  • Typing skills – 30 wpm with accuracy
  • Fleet industry experience preferred
  • High School diploma or equivalent required; Some college preferred
  • Must pass a Background Check
  • Valid Passport needed

Must complete ASE certificate within 12 months from the date of hire.

Skills / Competencies:

  • Demonstrate working knowledge of collision procedures & systems
  • Basic understanding of specific/individual client parameters
  • Thorough knowledge of automotive repair
  • Thorough understanding of managed maintenance within fleet management
  • Understanding of Driver Services & Network Management & Collision functions
  • General knowledge of all company departments
  • Creative and efficient problem solving skills
  • Proficient in Windows and Microsoft Office
  • AllData and/or current estimating software
  • Excellent negotiator with superior customer service abilities

 

Click 'Apply Online' or send your resume by email to MACresume@bagg.com quoting job # 54330

View all of our job postings at www.bagg.com

Accommodations are available upon request to support your participation during all stages of the recruitment process.

 


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