Administrative Support - Operations Coordinator

Toronto, ON | Temporary

Job ID: 53447 Industry: Administrative/Office Support
Operations Coordinator
Location: Toronto
Duration: 2-Month Contract with Potential to Extend
Compensation: Up to $17 per hour

Our client, a government agency, is looking for an Operations Coordinator to join their team on a 2-month contract, with a potential to extend. The Operations Coordinator is responsible for providing onsite and remote support for identifying device issues and acting as a customer-facing ambassador for the client. If you are customer-service orientated individual with great communication & interpersonal skills, this may be the perfect position for you!

Responsibilities

  • Initiating incident management processes and supporting additional diagnostic activities as required
  • Acting as a customer-facing ambassador of the client
  • Coordinating the resolution of operational issues and problems with clients
  • Supporting incident management activities as required
  • Onsite and remote support for identifying device issues
  • Sending update emails when incidents are resolved to Service Desk
  • Excellent verbal and written English language skills are required
  • Confirming device availability through observations while travelling throughout the Toronto Area
  • Reporting field observations in a timely and concise manner

Qualifications

  • Excellent customer service, communication, interpersonal and analytical skills, with demonstrated ability to structure and relay information clearly, concisely, and logically.
  • Experience providing a solid background investigating and resolving customer escalations and issues in a technical environment.
  • Flexibility around hours of work.  Hours required can be between 6am and midnight with potential weekend work
  • High School diploma completion
  • Proficiency in MS Office (Excel and PowerPoint) with an aptitude for learning other programs as needed.

To apply, please click Apply Online or submit your resume by email to: JSHresume@bagg.com

View all of our job postings at www.bagg.com 

Accommodations are available upon request to support your participation during all stages of the recruitment process.


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